ORDER MODIFICATIONS AND CANCELLATION

 Cancellations: Unfortunately, due to our on-demand manufacturing process, we are able to cancel your order within 1 hour since you placed the order. After that, we can’t cancel your order because it is fulfilled on our system.

 Modifying the order: If you realize that you need to change information of your order, please contact our Customer Support team at support@faith-hopelove.com within 12 hours to modify your order. After that time, we will not accept any requirements about modifying the order.

DEFECTIVE/ INCORRECT/ DAMAGED/ STOLEN/ LOST ITEM

If you received a defective/damaged/ incorrect item or your package is missed/ stolen, please email us at support@faith-hopelove.com along with your order number, then we will work with you to re-send your order.

We do not accept any cases when the order has been sent after 5 days.

CUSTOMS FEES

  • All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies.
  • If the customs fee is charged on your package, you will be notified to do the clearance for your package. If you don’t pay for that fee, your package will be hold at the customs office or destroyed and we are unable to do anything in this situation as well as no refund.